The purpose of the following Terms and Conditions of Use(‘T&C’) is to
establish guidelines on rights, duties and responsibilities of TK Travel Korea Online
Reservation Platform Users utilizing the internet-related services (hereinafter
referred to as the ‘Services’) provided by the TK Travel Korea Online Reservation
Platform (hereinafter referred to as the ‘Company’) operated by company (TK
transactions contradict its properties, the following terms apply to e-commerce
transactions utilizing methods of PC communication, wireless and others』
refers to a virtual business site established by company to trade goods or
services (hereinafter referred to as ‘Goods and Services’) using computers and
information communication facilities to provide Goods and Services to Users.
The term can also be defined as a company operating a TK Travel Korea Online Reservation
refers to a Member and Non-Member who has accessed the ‘Company’ to use the services provided by the ‘Company’
in accordance with this T&C.
refers to a User who uses the services provided by the ‘Company’ by subscribing for Membership.
④‘Non-Member’ refers to a User who uses the
services provided by the ‘Company’ without subscription.
3 (Display, Explanation and Amendment of Terms and Conditions of Use)
shall, for easy recognition by Users, display the contents of this T&C,
name of company and representative, business address(including an address
handling customer complaints), phone number, fax number, email address,
business license number, e-commerce permit number, and the name of personal
information manager on the main page of the ‘Company’. Only the content of this
T&C can be displayed though a link page.
Prior to User’s final agreement to this T&C, the ‘Company’
shall provide a separate link or pop-up screen to obtain User’s verification on the terms of cancellation
rights, delivery responsibilities, refund conditions and other important
may make amendments within the permissible range without violating applicable
laws such as the 「Act on Consumer
Protection in Electronic Commerce」, 「Regulation
of T&C」, 「Framework
Act on Electronic Commerce and Electronic Document」,
Financial Transaction Act」, 「Electronic
Signature Act」, 「Act on
Protection of Information and Promotion of Utilization of Information and
Communications Network」, 「Door-To-Door
Sales Act」, 「Framework
Act on Consumers」 and other related Consumer Protection
shall specify the effective date and the reasons for amendment of the terms and
have post on the initial screen for 7 days prior to effective date until the
day before the effective date.
If the amendment is modified to the User’s disadvantage, then the ‘Company’
shall grant at least 30 days of grace period for notice. In this case, the ‘Company’
shall clarify the ‘before and after’ changes in an ‘easy-to-understand’ manner.
When the ‘Company’
makes an amendment to the T&C, the modified T&C shall be applied only
to contracts concluded after the effective date, whereas all contracts
concluded before the effective date will remain under the provisions of the old
T&C. However, if the User who has already signed the contract wishes to
have the amendments administered, then the User may send his/her intent to the
‘Company’ and acquire consent from the ‘Company’ within the notice period
stated in Clause ③ and it shall be applied accordingly.
Any information not specified and interpreted in this T&C shall be in
accordance with the e-commerce Transaction Guidelines and Related Consumer
Protection Acts provided by the Fair Trade Commission and other applicable
Consumer Protection Laws and Regulation of T&C Act.
4 (Provision & Replacement of Service)
shall perform the following duties:
1. Provide information regarding Goods and Services and conclude purchasing
2. Other duties designated by the ‘Company.’
may replace Goods and Services provided in future T&C in the event that
Goods and Services are sold out or technical specifications are revised. In
this case, the ‘Company’
shall immediately announce the replacement of Goods and Services and the date
of application on the page where present Goods and Services are displayed.
In the event that Goods and Services are replaced because of a change in
technical specifications or when Goods and Services are sold out, the ‘Company’
shall immediately notify the cause of replacement to the addresses of the
Following the previous Clause, the ‘Company’ shall compensate for all damages caused.
However, this shall not apply if the ‘Company’ proves that such event is not caused by
its intention or negligence.
5 (Suspension of Service)
may temporarily suspend its services as a result of the following reasons:
maintenance of computers and telecommunications equipment, replacement or damage
repairs, and interruption of communication.
shall compensate User or any Third Party Member of damages caused by the
temporary suspension of services due to reason(s) detailed in Clause ①.
However, this shall not apply if the ‘Company’ proves that such event is not caused by
its intention or negligence.
In the case of a conversion of business item, abandonment of business, merging
between businesses and for other various reasons, the ‘Company’ shall notify the consumer as specified in
Article 8 and reward consumer in accordance with the conditions suggested by
the original ‘Company.’ However, if the ‘Company’ does not advise such standard
of compensation, the ‘Company’ shall pay Users for their mileage or reserve in
kind or cash of which value corresponds to the currency being used at the ‘Company.’
The User shall apply for Membership by expressing his/her intent to agree to
this T&C after filling out the form designated by the ‘Company’
with Member’s personal information.
The ‘Company’ shall register all Users who apply
for Membership in the manner stipulated in Clause ① unless
the User is not engaged in one of the following issues:
1. After the applicant has lost Membership for reasons indicated in Article 7
the applicant may acquire approval to re-subscribe for Membership three years
after the loss of Membership.
2. Entry of false information or omission in the registration form.
3. If deemed that registering the User would present technical difficulties to
Establishment of Membership becomes effective at the time that the Member
receives the ‘Company’s
approval of Membership.
In due course of time, the Member shall update the ‘Company’ with any changes to his/her account
information through the methods of editing personal information.
7 (Withdrawal from Membership & Loss of Eligibility)
Members of the ‘Company’
may request, at any time, to withdraw from Membership and the ‘Company’
shall immediately process the request.
may limit or suspend Membership for the following reasons:
1. Entry of false information or omission in the registration form.
2. If the purchase payment of goods and other ‘Company’ usage related
liabilities have not been paid for before the appointed date.
3. If Member interferes with others to use the ‘Company’ or threatens the order
of e-commerce (such as the illegal use of personal information).
4. If Member uses the ‘Company’ to act against public order and morals
prohibited by the law and this ‘T&C.’
may forfeit Membership of the Member whose Membership was suspended or limited,
if the same actions are repeated twice or more, or if the cause is not
corrected within 30 days.
When the ‘Company’
forfeits Membership, all information will be cancelled. Prior to cancellation,
the ‘Company’ shall notify the Member and give at least 30 days or more to
grant an opportunity to explain the cause.
8 (Notification to Members)
Any notifications from the ‘Company’ will be sent to the email address
designated in advance by the Member during registration.
In the event of sending notifications to unspecified Members, a display of
notifications on the notice board on the website for 1 week or more may replace
sending emails. However, the ‘Company’ shall send individual notice to a Member
in regards to matters which may have a significant influence in his/her
9 (Application for Purchase)
① The User shall apply for purchase in
the following or in a similar manner, and the ‘Company’ shall provide the User with the following
information in an ‘easy-to-understand’ manner to aid in his/her request for
1. Search and select Goods and Services
2. Enter name of recipient, address, phone number, email address (or mobile
3. Confirm matter(s) in respect to the contents of this T&C, limited
cancellation policies, delivery fees, installation fees, and others
4. Express agreement to this T&C and confirm or refuse the above Item 3
(ex. mouse click)
5. Apply and confirm purchase of goods; Agree to allow confirmation of
application from the ‘Company’
6. Select payment method
② In case of an inevitable need (for
to disclose∙consign consumer’s
personal information to a third party, the ‘Company’ shall obtain consumer’s consent at the time of applying for purchase.
This consent is not obtained in advance at the time of applying for Membership.
At this time, the ‘Company’ shall specify to the consumer the provisions of
personal information that are being disclosed, information of the receiving
party, purpose and intent of use and the duration of retention∙use. But,
consignment of personal information according to Clause ① of Article 25 in the 「Act
on Protection of Information and Promotion of Utilization of Information and
Communications Network」 shall comply with relevant
laws and legislations in regards to affairs not mentioned in the Act.
10 (Conclusion of Contract)
① The ‘Company’ may not accept request for purchase in
Article 9 if it falls under one of the following items. In the event of
concluding a contract with a minor, the ‘Company’ shall notify that the failure
to acquire agreement from a legal representative may cause cancellation of the
contract by the minor him/herself or the legal representative.
1. Entry of false information or omission in the registration form
2. Purchase of cigarettes and liquor and other Goods and Services prohibited by
the Youth Protection Law
3. If deemed that accepting application for purchase may cause technical
problems to the ‘Company’
② The contract is deemed to be
concluded when the acceptance of the ‘Company’ is delivered to the User in the
form stipulated in Clause ① of
③ The acceptance of the ‘Company’
shall include confirmation on the User’s request
for purchase, availability of sales, and correction or cancellation of the
request for purchase.
11 (Payment Method)
The method of payment for Goods and Services purchased through the ‘Company’
may be selected from the following items. The ‘Company’ may not collect any
additional fees regarding payment for Goods and Services.
1. Account transfer through phone banking, internet banking, mail banking and
2. Card payment through prepaid card, debit card, credit card, and others.
3. Online bank transfer
4. Electronic money
5. Payment upon receipt
6. Mileage points or points offered by the ‘Company’
7. Gift voucher contracted or approved by the ‘Company’
8. Other means of electronic payment
12 (Notice of Receipt, Change and Cancellation of Application for Purchase)
① The ‘Company’ shall send a notice of receipt to the User
after receiving the User’s application for purchase.
② In the case of a discord between the
User’s intent and the received notice, the User
may change or cancel the application for purchase immediately after receipt. If
the request for change or cancellation is made prior to delivery, the ‘Company’
shall process the request accordingly without any delay. In the event that
payment has already been made, User shall follow the guidelines detailed in Cancellation
15 (Protection of Personal Information)
① The ‘Company’ collects a minimum amount of information
necessary to provide the services.
② At the time of applying for
Membership, the ‘Company’ shall not collect information needed for
the performance of purchase contract in advance. But, in the case where
personal identification is required before the performance of a purchase
contract, a minimum amount of specified personal information is collected for
the fulfillment of obligation in regards to relevant laws and legislation.
③ The ‘Company’ shall obtain consent from User to collect∙use personal information by notifying User
with the aim/purpose of collection∙use.
④ The ‘Company’ shall not use the personal information
outside their intended purpose. In the event of an uprising of a new use or
when disclosing to third parties, the ‘Company’ shall notify the purpose of use
and obtain consent from User during the stage of use disclosure. But, there are
exceptions for cases regulated in the relevant laws and legislations.
⑤ In the event that the ‘Company’
is required to acquire the approval of User by Clause ② and ③, the ‘Company’ shall specify its personal information
manager (affiliation, name, phone number, other contact information), purpose
of collection and use of information, information about Third Party (recipient,
purpose of provision and the information to be provided), and the provisions
stipulated in Clause ② of
Article 22 of the 「Act on Protection of
Information and Promotion of Utilization of Information and Communications
Network」. The User may at any time cancel his/her
⑥ User may, at any time, request for
confirmation and correction of error in their personal information possessed by
the ‘Company,’ and the ‘Company’ shall be responsible for taking any necessary
measures without any delay. In the event that a User requests for the correction
of an error, the ‘Company’ shall not use the applicable personal information
until error is corrected.
⑦ For protection of personal
information, the ‘Company’ shall limit the number of persons handling personal
information to a minimum, and shall be responsible for any damages caused by
loss, theft, leakage, falsification, and disclosure of personal information including
credit card and bank account information to third parties without consent of
⑧ The ‘Company’ or any Third Parties who received personal
information from the ‘Company,’ shall without any delay destroy all
personal information once the purpose of collection has been achieved.
⑨ The ‘Company’ shall not have the agreement form
regarding the collection∙use∙disclosure of personal information set to
be filled out in advance. The ‘Company’ must specify services that will be
restricted if User does not agree to the collection∙use∙disclosure of personal
information, and the ‘Company’ shall not limit services or refuse to accept
Membership applications on the basis of User’s refusal to agree to
collecting∙using∙disclosing of personal information that do not include the
collection of compulsory information.
16 (Obligations of the ‘Company’)
① The ‘Company’ shall not take any actions against public
policy or actions restricted by the law and this T&C. The ‘Company’
shall put its best efforts in providing Goods and Services on a stable basis in
accordance with the provisions in this T&C.
② The ‘Company’ shall be equipped with a security system
to protect personal information of Users (including credit information) and
provide a safe environment for Users to use the online services.
③ In accordance with Article 3 of the
Law related to 『Fairness of Display and Advertisement』,
the ‘Company’ shall be responsible to compensate User(s) if damages were caused
by displaying or adding unjust or unreasonable advertisement for certain Goods
④ The ‘Company’ shall not send any profit-making emails
which are not wanted by Users.
17 (Obligations for ID & Password of Member)
① Member shall be responsible for the
management of his/her ID and password
② Member shall not allow any Third
Party to use his/her ID and password.
③ When a Member recognizes that
his/her ID and/or password is stolen or is being used by a Third Party, the
Member shall immediately notify the ‘Company’, and follow the instructions of the ‘Company.’
18 (Obligations of User)
Users shall avoid the following actions:
1. Register false information at the time application or revision of
2. Use others’ personal information
3. Change information displayed on the ‘Company’
4. Remit or display information (computer program and others) other than the
information put on by the ‘Company’
5. Infringe copyright or intellectual property rights of the ‘Company’ or the
6. Take any action that harms the reputation and interrupts the operation of
the ‘Company’ or a Third Party
7. Disclose or display any information containing indecent or violent message,
video, voice, and other information going against good public order and morals.
19 (Copyright & Limitation of Use)
① The copyright and other intellectual
property rights for the works produced by the ‘Company’ shall belong to the ‘Company.’
② The User may not use or cause any
Third Party to use information with intellectual property rights belonging to
the ‘Company’ for reproduction, transmission, publishing, distribution,
broadcasting or other profit-making use without prior consent of the ‘Company.’
③ The ‘Company’
shall notify the User when using the copyright belonging to the applicable User
in accordance with mutual T&C.
20 (Resolution of Dispute)
① The ‘Company’ shall apply and reflect the opinion or
complaint made by User(s), and install and operate a process for compensation
of consumers’ damages.
② The ‘Company’ shall give priority to any opinion or
complaint made by User(s). However, in the event that it may not be able to
promptly deal with the matter, the ‘Company’ shall notify the User with the cause and
the final settlement schedule.
③ When a User files for Remedy of
Damage regarding a dispute between the ‘Company’ and the User, the matter may be
commissioned for arbitration by the Fair Trade Commission or a Dispute
Conciliation Services Organization selected by the City Mayor.
21 (Jurisdiction & Governing Law)
① All e-commerce related lawsuits
between the ‘Company’
and a User shall be in accordance with the address of the User at the time of
indictment. If an address is nonexistent, then the lawsuit shall fall under
exclusive jurisdiction of the district court in the vicinity of User’s place of
residence. In the event that the address or residence of the User is not clear
at the time of indictment or if User is a foreign resident, the lawsuit shall be
filed to the competent court on the Civil Procedures Code.
② Any and all e-commerce-related
lawsuits between the ‘Company’ and a User shall be governed by the law of
the Republic of Korea.